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Privacy Policy

1. Privacy Policy and Data Protection

At Betovo, safeguarding your personal data – such as your name, address, and contact details – is our top priority. We collect this information during registration to securely manage your account, facilitate communications, and establish a legally binding agreement. Your details remain strictly confidential and are never sold to third parties.

By registering and using our platform, whether through a web browser or our mobile App, you explicitly consent to the collection and processing of your data as outlined in this policy. If you disagree, please refrain from using our services. You can withdraw your consent at any time by contacting support@betavo.casino or by deleting your account, though this may limit your access to our platform. To learn more about our company’s background and mission, please visit the About us page. Furthermore, by using our services, you automatically agree to our general Terms and Conditions.

Information We Collect & How We Use It

We collect registration details, transaction histories, website traffic data, and communication logs. Every time you Login, our system may also record technical data to ensure a secure session. We process this information to:

  • Manage your profile and process payments securely.

  • Provide tailored customer support and resolve technical issues.

  • Prevent fraud, investigate security breaches, and ensure legal compliance.

  • Inform you about site updates and promotional offers.

Data Sharing & Your Rights

We only share personal data with trusted third-party providers or regulatory bodies when strictly necessary – such as for processing payments, verifying identity, or complying with legal obligations regarding fraud and anti-money laundering. You have the right to access, correct, or erase your personal data free of charge by contacting our support team, provided you can verify your identity.

Cookies

We use cookies to personalize your experience and track website performance. You can disable cookies in your browser settings, but please note that doing so may restrict access to certain website features.

2. Anti-Money Laundering (AML) & Fraud Prevention

Gaming environments are frequent targets for illicit financial activities. Betovo strictly adheres to legal guidelines to prevent money laundering and terrorist financing, protecting both our platform and our genuine players. These security measures act hand-in-hand with our Responsible Gaming initiatives to ensure a safe environment for everyone.

Monitoring Activity

Our staff is rigorously trained to detect suspicious behavior, including unusual gaming patterns, irregular deposit/withdrawal frequencies, and linked accounts. All suspicious transactions are reported to the relevant authorities. We continuously monitor equipment, communications, and transactions to mitigate risks.

Client Warranties

By playing at Betovo, you guarantee that you are of legal age (18+) and that you are the lawful owner of all funds deposited. All provided information must exactly match the details on your payment methods. Providing false or misleading information is a breach of contract and will result in immediate account termination.

3. KYC & Identity Verification

To maintain international compliance standards, Betovo enforces strict identity verification procedures.

Verification Checks

We reserve the right to verify your identity at our discretion. However, verification becomes mandatory whenever you reach €500 in cumulative deposits or withdrawals, or if fraudulent activity is suspected. Required documentation typically includes:

  • A clear copy of a valid Passport, ID, or driver’s license.

  • A recent utility bill confirming your residential address.

  • Proof of payment.

  • In some cases, additional proof of funds or a selfie with your ID.

We may require a video verification. Furthermore, management may initiate a phone call to the number registered on your account. If the number is invalid, or if a player attempts to abuse a promotional Bonus by creating duplicate accounts, we reserve the right to permanently close the accounts and confiscate all winnings. Players have 30 days to complete a requested KYC procedure before the account is terminated.

4. Prohibited Jurisdictions

Users residing in the following territories are strictly prohibited from creating accounts or depositing funds: Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos Islands, Colombia, Comoros, Congo (DRC), Cook Islands, Costa Rica, Ivory Coast, Croatia, Cuba, Curacao, Cyprus, Czechia, North Korea, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Vatican City, Honduras, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Puerto Rico, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia, South Sudan, Spain, Sri Lanka, State of Palestine, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, US Virgin Islands, Uganda, Ukraine, United Kingdom, US Minor Outlying Islands, USA, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Antarctica, Macedonia, Moldova, Mongolia, Kenya, Kiribati, and Lebanon.